Refund and Returns Policy

All sales are final. Please make sure to choose the correct video or course that you want before completing your purchase.

For physical products, our refund and returns policy limit is 14 days. If 14 days have passed since your purchase, we cannot offer you an exchange.

To be eligible for a return, your physical item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of products are exempt from being refunded or exchanged. Downloadable PDFs, eBooks, Videos, Courses, and all other virtual or digital goods cannot be returned or refunded due to the nature of the products.

Additional non-refundable items:

  • Gift cards
  • Downloadable products
  • Personalized products
  • Health and personal care items

To complete your return, we require a receipt or proof of purchase.

Sale items are non-refundable.

Contact hello@lillithelaina.com with questions.